The replacement process -
In the very unlikely case of your piece arriving broken or faulty, you have 24 hours from the day of tracked delivery to let us know via email at email@example.com or WhatsApp us at +919258624660 with a video of unboxing the shipment and we will deliver a replacement free of charge. Without the video of unboxing we cannot replace.
Return shipping charges will be paid by customer only.
To claim replacement in case of any damage
Unboxing video should be clear i.e., video should include the footage right from where you started opening the packing till the end
Video should not have any pause in between or any kind of transitions happening
Video should be in normal speed, fast-forwards, time lapse are not valid to claim replacement.
In case of Physical damage, a close up of the damage is required.
Based on the above and some inexplicable factors It is completely and solely our team decision finally to decide whether the video passed our quality check
If you need any more help whatsoever, please don't hesitate to contact our team via email at firstname.lastname@example.org
for more information email us at email@example.com or WhatsApp us at +919258624660